Refund Policy
Effective Date: August 26, 2026
KODEX provides personalized digital numerology reports generated from the name and date of birth submitted by the customer. Because each report is personalized and digital delivery begins shortly after purchase, refund eligibility is limited as described below.
This policy does not limit any non-waivable rights available under applicable law.
1. Change-of-Mind Requests
Once a personalized report has been generated or made available, purchases are generally final and are not eligible for a refund solely because:
- you changed your mind;
- the interpretation did not match your expectations;
- you did not agree with or relate to the numerology content;
- you entered inaccurate information;
- you no longer want the report after it was delivered.
Please review your name, date of birth, email address, price, and purchase details before completing payment.
2. Eligible Refund or Correction Requests
Contact us if:
- you were charged more than once for the same purchase;
- payment was completed but the report was not generated or made accessible;
- a verified technical error prevented delivery or access;
- the delivered report does not correspond to the information correctly submitted at checkout;
- the charge was not authorized by you.
Depending on the circumstances, we may:
- restore access;
- correct and regenerate the report;
- reverse a duplicate charge;
- issue a full or partial refund;
- request information reasonably necessary to verify the purchase and problem.
3. Request Period
Please contact us within 7 calendar days of your purchase so we can investigate your request promptly.
Requests submitted after 7 days may still be reviewed when required by applicable law or when exceptional circumstances reasonably justify additional review.
Submitting a request within 7 days does not guarantee an automatic refund. Eligibility depends on the circumstances described in this Refund Policy.
4. How to Request Help
Email: support@kodexsolutions.com
Include:
- the email address used for the purchase;
- the approximate purchase date;
- a description of the issue;
- the transaction or receipt identifier, if available.
Do not email complete payment card numbers or card security codes.
5. Unauthorized Charges
If you believe a charge was unauthorized, contact us promptly so we can investigate. You may also have rights through your card issuer or payment provider.
We may request reasonable information to verify the transaction and prevent fraud.
6. Refund Processing
Approved refunds will be sent to the original payment method whenever possible.
Processing time after approval depends on Stripe, the card network, the payment method, and your financial institution. KODEX does not promise a fixed bank-processing period that it does not control.
7. Failed or Pending Payments
A pending authorization is not necessarily a completed charge. If a payment fails or remains pending, contact your financial institution or payment provider when appropriate.
KODEX will not issue a refund for funds it did not successfully receive, but we will assist with verifying the transaction status where possible.
8. Mandatory Consumer Rights
Nothing in this Refund Policy excludes, restricts, or replaces consumer rights that cannot be waived under applicable law.
9. Contact
For refund or delivery assistance: