Privacy Policy

We may collect information you provide directly, including:

• your full birth name;
• your date of birth;
• your email address;
• information submitted when you contact support;
• information used to access or recover a purchased report;
• marketing preferences and unsubscribe requests.

We also collect certain technical and usage information automatically, which may include:

• IP address;
• browser and device information;
• operating system;
• referring page;
• landing page;
• pages viewed;
• dates and times of activity;
• interactions with forms, offers, and checkout;
• session identifiers;
• campaign parameters such as UTM parameters, gclid, gbraid, and wbraid;
• cookie, pixel, and similar technology identifiers.

Payments are processed by Stripe. KODEX does not directly store your complete payment card number or card security code. Stripe may collect and process payment, billing, fraud-prevention, and transaction information under its own privacy practices.

We may receive limited transaction information, such as payment status, amount, currency, transaction identifiers, and information needed to provide the purchased service and support the transaction.

We may use information to:

• generate and deliver your personalized numerology analysis;
• create and provide access to your report;
• process and confirm purchases;
• recover access to a purchased report;
• provide customer support;
• send transactional messages;
• send marketing communications when permitted;
• process unsubscribe requests;
• operate, maintain, secure, and improve the service;
• understand how visitors use the website;
• measure marketing and campaign performance;
• detect fraud, abuse, technical problems, and security incidents;
• comply with applicable legal obligations;
• enforce our Terms of Service.

We do not use numerology results to make decisions about employment, credit, housing, insurance, healthcare, education, or eligibility for essential services.

KODEX and its service providers may use cookies, local storage, pixels, and similar technologies to operate the website, remember session and campaign information, understand usage, measure performance, and support advertising.

The website uses the Meta Pixel for advertising measurement and attribution. Meta may collect device, browser, interaction, and campaign information under its own privacy policy. The website also records campaign parameters, such as Google click identifiers, when they are present in the link you arrive from.

The website also uses Google Analytics and Google Ads to measure website usage, attribute campaigns, and measure conversions. These technologies may process device and browser information, IP address, page interactions, referrer, and campaign and click identifiers, under Google’s own privacy policy.

Where required, we will request consent before activating non-essential technologies. You may also manage certain technologies through your browser settings or any consent controls made available on the website.

Blocking some technologies may affect website functionality, attribution, report recovery, or the continuity of your session.

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to Do Not Track signals, the website does not currently respond to them.

If you wish to opt out of advertising or analytics technologies, you can use your browser or device controls, or contact us at support@kodexsolutions.com.

We may share information with service providers that help us operate the service, including providers of:

• website hosting and infrastructure;
• payment processing;
• email delivery;
• analytics and performance measurement;
• advertising attribution;
• security and fraud prevention;
• database, storage, and technical support.

These providers may process information only for their contracted services and subject to their own legal obligations.

We may also disclose information:

• when required by law, legal process, or a valid government request;
• to protect the rights, safety, property, or security of KODEX, our users, or others;
• in connection with a merger, acquisition, financing, reorganization, or sale of business assets;
• with your direction or consent.

KODEX does not sell personal information for money.

Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly and may include advertising or analytics activities involving cookies or pixels. Because the website uses the Meta Pixel, Google Analytics, and Google Ads, some of this activity may be considered sharing or targeted advertising under those laws.

To opt out of this activity, you can use your browser or device controls to block advertising technologies, or send a request to support@kodexsolutions.com.

We retain information for as long as reasonably necessary to:

• provide and maintain the service;
• give access to purchased reports;
• process transactions;
• maintain business and tax records;
• resolve disputes;
• enforce agreements;
• meet security and legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected. We may retain limited records when required by law or when needed to prevent fraud and enforce our rights.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have rights concerning your personal information, such as the right to:

• request access to information we hold about you;
• request correction of inaccurate information;
• request deletion of certain information;
• request a portable copy of certain information;
• object to or restrict certain processing;
• opt out of certain sale, sharing, or targeted advertising activities;
• withdraw consent where processing is based on consent;
• appeal a decision concerning a privacy request;
• receive equal service without unlawful discrimination for exercising privacy rights.

These rights may be subject to legal exceptions. We may need to verify your identity before completing a request.

To submit a privacy request, contact: support@kodexsolutions.com

We will use information submitted with a request only to verify and respond to that request.

You may unsubscribe from marketing emails by using the unsubscribe link in the message or the unsubscribe functionality provided by KODEX.

Even after opting out of marketing communications, you may continue to receive transactional or service-related messages, such as purchase confirmations, report access information, security notices, or responses to support requests.

KODEX is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and, where appropriate, delete it.

Users who have not reached the age of legal majority where they live may use the service only with the involvement and permission of a parent or legal guardian.

KODEX may be operated and supported from a country different from the one in which you live. Your information may be processed in countries with different data protection laws. Where required, we use legally recognized safeguards for international transfers.

The website may contain links to or integrations with third-party services. Their privacy practices are governed by their own policies, and KODEX is not responsible for third-party websites or services that we do not control.

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date and provide additional notice where required.

For questions or requests concerning this Privacy Policy, contact:

KODEX
support@kodexsolutions.com